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Refund & Cancellation Policy

Last Updated: April 2026

100% Failed Order Money-Back Guarantee

If your payment has been successfully debited but the automated top-up cannot be completed due to a technical error or server downtime, you will receive an immediate full refund to your SENIYA Coin Wallet or original payment method upon request.

Digital Product Nature

SENIYA TOPUP provides digital game currencies (such as Free Fire Diamonds and Blood Strike Gold) and in-game memberships. Because digital goods are credited permanently and irrevocably to the game publisher's servers, special refund conditions apply.

Successful Orders (Non-Refundable)

No Refunds on Successful In-Game Delivery

Once diamonds or gold have been delivered to the Player ID (UID) provided during checkout, the transaction is considered finalized and non-refundable under any circumstances.

It is strictly the user's responsibility to verify that the Player ID and in-game nickname match before completing checkout. We provide an instant real-time Player Verification button on the top-up page to help you prevent mistakes.

Duplicate Payments & Overcharges

In the rare event that your card or bank account is charged multiple times for a single order due to network timeouts:

  • Contact our WhatsApp support team at 0742575957 with your SEN ID and payment reference.
  • Once our automated logs verify the duplicate deduction, the extra funds will be credited immediately to your user wallet or reversed back to your card within standard banking timelines (typically 3–5 business days).

How to Request Assistance

Our customer service team is available 24/7 to help you resolve any payment or delivery concern. Please have your SEN Order ID and payment receipt ready when contacting us: